G2C Adoption of E-Government in Malaysia: Trust, Perceived Risk and Political Self-Efficacy

Electronic government or e-government has long been known as a breakthrough of a new form of communication and transaction between the government and citizens, the government and industries, and among government agencies. Simply, e-government is meant not only to help the government to accomplish its daily administrative activities but also provide an easier way to communicate with external entities like citizens and businesses throughout the utilization of Information and Communication Technology (ICT). With the implementation of e-government in Malaysia, study about Government to Citizens (G2C) adoption is important in reflecting its progress. Against this backdrop, this paper studies G2C adoption in Malaysia by espousing the Technology Acceptance Model (TAM) theory as a framework. Other factors that are believed to influence citizens’ intentions for using the G2C system are also examined.